Hire for Attitude, Train for Skill - Darrin Grella's - The Interview Gurus

In a recent issue of The New Yorker, Atul Gawande, the gifted writer and accomplished doctor, published yet another of his must-read accounts of the health-care crisis and the innovators trying to change things for the better. One of the organizations he highlighted was a physician practice in Atlantic City, N.J., that has “reinvented the idea of a primary-care clinic in almost every way.”

The Special Care Center does all kinds of things differently from other medical practices, including hiring full-time “health coaches” who work with the doctors but spend almost all of their time with the practice’s low-income patients, helping them manage chronic illnesses and improve their lifestyles.

How does the practice’s leader, Dr. Rushika Fernandopulle, find the right people for these unusual (but critical) jobs? “We recruit for attitude and train for skill,” Dr. Fernandopulle told Dr. Gawande. “We don’t recruit from health care. This kind of care requires a very different mind-set from usual care. For example, what is the answer for a patient who walks up to the front desk with a question? The answer is ‘Yes.’ ‘Can I see a doctor?’ ‘Yes.’ ‘Can I get help making my ultrasound appointment?’ ‘Yes.’ Health care trains people to say no to patients.”

Now that’s an effective prescription for innovation! Over the years, as I’ve studied high-impact organizations that are changing the game in their fields, they’ve adopted a range of strategies and business models. But…(read full article here from Bill Taylor, Harvard Business Review)

darrin grella – interview guru

Help people with the entire Job Life Cycle. From encouraging people on how to look for a job and get interviews (including resume writing service) to coaching them through interviewing and getting job offers to motivating them through the day to day of their working career. After the resume perfecting process, individuals are lead through my book, The 10 Key Interviewing T.E.C.H.N.I.Q.U.E.S. and propelled to successful, enriching careers. From individuals to larger speaking engagements, I love what I do.

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